Keep your in-house IT person in charge and give them a help desk, security monitoring and specialists to call on when the workload piles up.
Get a Free IT AssessmentYour IT person knows the company better than any outside provider. What they lack is time, a second pair of hands and a security team behind them. Co-managed IT adds exactly that without replacing anyone. Co-managed IT support works alongside your internal IT team.
You choose the split. Some teams hand over the help desk so their IT lead can focus on projects. Others keep daily support and hand over monitoring, patching and backups. Need a complete team instead? Outsourced IT services cover everything, and managed IT services explain the core plan.
Still deciding whether to grow your own department? Read managed IT services vs in-house IT in Atlanta. For occasional help, IT support may be enough.
One or two people cannot answer every ticket, watch every alert, patch every machine and still deliver the projects leadership wants. Something slips, usually security or documentation.
Co-managed IT takes routine work off their desk and gives them backup for vacations, sick days and the 2 a.m. alert, so they can focus on work that moves the company forward.
Everything below is part of one monthly plan. Pick a topic to see what is handled for you and how it works in a Atlanta office.
Password resets, new laptops and everyday questions go to our help desk so your internal team can focus on what only they can do.
Tickets follow your rules and escalation paths. Your IT lead only sees what truly needs them, with notes attached.
Monitoring, patching and threat response run around the clock, even when your own team is offline.
Alerts are reviewed continuously, so nothing waits over a weekend. Your team gets a monthly summary and keeps the final say on every change.
Cloud migrations, new offices and network upgrades get the specialists and hours they need without derailing daily support.
Specialists join for the length of a project and hand everything back, documented, when it is finished. Your IT person stays in charge of decisions and timelines.
Your internal staff get access to the same monitoring, ticketing and documentation platform without buying licenses.
Everyone works from the same screen, with no separate systems and no hidden information.
Lots of companies can fix a computer. These are the reasons Atlanta businesses give for choosing Stack Atlanta and sticking with us.
Our team knows which Midtown towers need paperwork before anyone enters the riser room, how summer storms affect power across the metro and how long it really takes to get from Downtown to Alpharetta at 5 p.m. That local knowledge turns into faster, calmer fixes.
Your network, devices and backups are watched day and night. Most problems are handled before anyone notices, and you get a plain explanation when something needs your decision.
A free assessment ends with a per-user quote listing every included service. No hourly surprises, no unexpected after-hours charges and no fine print about what counts as extra.
Companies with their own IT staff are spread across the metro. These are the areas where co-managed support is most common.
Downtown offices sit in older towers with shared risers and strict building access. Managed IT here means coordinating with property management, keeping remote access reliable for MARTA commuters and scheduling heavier work after hours.
Law firms, agencies and tech teams in Midtown run on fast Wi-Fi, video calls and secure file sharing. They need dependable networks in busy high-rises and tight access control for client data.
Wealth managers, insurance agencies and professional offices in Buckhead hold sensitive financial data. Managed IT keeps that data protected, backed up and documented for audits and insurers.
Creative studios and startups in converted buildings along the BeltLine grow quickly and work from anywhere. Managed IT keeps onboarding simple and separates guest Wi-Fi from the business network.
Design firms, showrooms and production companies in West Midtown move large files every day. They need strong networks, solid backups and workstations that keep up with demanding software.
Corporate offices and medical groups around the Perimeter often connect several locations. Managed IT monitors those links and gives every site the same help desk.
Fast-growing tech and fintech companies in Alpharetta add people every month. Managed IT makes every new hire’s laptop, accounts and access ready before the first day.
Regional offices near the Galleria and The Battery often support staff across the northwest suburbs. Managed IT keeps those offices connected and supported without long waits for a visit.
Co-managed IT sits between doing everything yourself and handing everything over. For the bigger cost question, read managed IT services vs in-house IT in Atlanta.
| Topic | Co-Managed WithStack Atlanta | In-House Team Alone | Break-Fix IT |
|---|---|---|---|
| Who decides | Your IT lead | Your IT lead | Whoever shows up |
| Help desk capacity | Your team + our help desk | Your team only | Not included |
| Nights & weekends | Monitored 24/7 | Usually nobody | Not covered |
| Vacations & sick days | Covered | Gaps | Not applicable |
| Specialist skills | On call | Hire or contract | Billed per job |
| Tools & licenses | Included & shared | Bought separately | Not included |
| Documentation | Shared & central | Varies | Rarely kept |
| Cost | Below full outsourcing | Another salary | Hourly |
Co-managed IT is measured by how much your internal team can finally finish.
Routine work and night alerts move elsewhere.
Threats watched even when your team is offline.
Specialists keep big projects moving.
Professional tools without new licenses.
Organizations with internal IT staff use co-managed IT in different ways. These pages show how.
24/7 monitoring and HIPAA-ready processes next to your internal team.
ManufacturersHelp with plant networks and office systems while your team runs production IT.
Logistics CompaniesRound-the-clock coverage for lean IT teams running warehouses and dispatch.
Financial ServicesSecurity monitoring and audit support backing up your internal staff.
With our old provider, a broken laptop meant a ticket and a long wait. Now somebody picks up right away and most problems are gone before the call ends. The constant IT complaints in our office simply stopped.
We were worried about changing providers during our busiest season. The handover took about three weeks, email and files never stopped working and we received full documentation at the end.
Every repair used to come with its own invoice. Now it is one monthly amount, a short report and a conversation about upgrades before anything breaks. Budgeting for IT finally makes sense.
Your free assessment ends with a proposed split and a written quote. If full outsourcing or a lighter option fits better, we tell you. Then you decide.
A setup where your internal IT person or team keeps control and an outside provider adds help desk capacity, monitoring, security and specialists. You decide what is shared.
Usually less than a full managed plan, because your team keeps part of the work. Our pricing guide explains the models.
No. Co-managed IT is built around your internal team. They keep the decisions and we take routine work and after-hours alerts.
Anything you choose: help desk overflow, monitoring, patching, backups, security, projects or vacation cover.
You can, and most teams like professional monitoring and ticketing without extra licenses. We can also work inside your existing tools.
Your team does. Access is shared by agreement, documented and changeable at any time.
Yes. Specialists join for migrations, moves or upgrades and hand everything back when the project ends.
Because everything is documented and shared, we can cover the gap immediately. Many companies then move to outsourced IT services until they hire again.
With a free assessment. We review your setup and your team’s workload and propose a sensible split.
It fits companies that already have at least one IT person. If nobody handles IT today, IT support for small business is the better start.
Need something slightly different? These services cover the same ground from another angle.
A free assessment shows where your team needs help and what it would cost.